SINGAPORE – For the past 12 years, Mr Sockalingam Ramalingam would comb the campus of Khoo Teck Puat Hospital (KTPH) on foot two to three times a day, with each trip taking up to half an hour.
The 63-year-old senior patient greeter would check basement carparks, specialist clinics, wards and other common areas across the hospital’s three tower blocks, each with six storeys, to retrieve unused wheelchairs and bring them back to the hospital’s main lobby and other areas where patients might need them.
Now, instead of relying on his instincts and guessing which area might have an excess of wheelchairs, Mr Sockalingam can consult a dashboard on his mobile phone which tells him exactly where to look, cutting the time needed for this critical task in half.
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